Privacy Policy for Sungei Gardens

At Sungei Gardens, we are committed to protecting the privacy and security of visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our site, which showcases our portfolio and provides garden design services. We adhere to the principles of transparency, fairness, and accountability in processing personal data, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Data: Directly identifiable information that you voluntarily provide to us when you inquire about our services (tropical garden conceptualization, rainforest-inspired landscapes, canopy walkway design, vertical greening solutions, water feature installation, plant selection and procurement, sustainable landscape management, or biophilic design consulting). This may include your name, contact details such as email address and phone number, and any other information you provide in your communications with us regarding your project needs.
• Usage Data: Information automatically collected when you visit our site, such as your Internet Protocol (IP) address, browser type and version, pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data. This helps us understand how visitors interact with our portfolio.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor the activity on our site and hold certain information. These are used for analytics and to enhance your experience on our online platform.

2. How We Use Your Information

The information we collect is used for various purposes related to our landscape architecture and garden design services:

• To Provide and Maintain Our Service: Including showcasing our portfolio and responding to your inquiries about tropical garden conceptualization, rainforest-inspired landscapes, and other design services.
• To Communicate With You: To respond to your requests, provide updates on design proposals, or offer information about our services.
• To Improve Our Services: By analyzing usage patterns and feedback on our portfolio and service offerings.
• For Legal Compliance: To meet our legal obligations and resolve any disputes.
• For Marketing Purposes: With your explicit consent, to send you newsletters or promotional materials related to our garden design innovations and landscape trends.

3. Disclosure of Your Information

We may share your information in the following situations:

• With Service Providers: We may engage third-party companies and individuals to facilitate our services, provide service-related assistance, or help us analyze how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Data Security

The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, unlawful processing, accidental loss, destruction, or damage. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention

Sungei Gardens will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes, generally for a shorter period, unless this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following data protection rights:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where you have provided consent for the processing of your personal data, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us.

7. Links to Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Sungei Gardens
• 75 Tras Street, #06-02, Level 6
• Singapore, Singapore, 079014
• Singapore